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Terms of Service

Effective Date: September 14, 2026

Skip Trace Depot is operated by ZHENIN LLC ("Skip Trace Depot," "we," "us," or "our"). These Terms form an agreement between you and ZHENIN LLC.

1. Use of Services

Skip Trace Depot provides automated skip tracing services via a software-as-a-service (SaaS) platform. By using our services, you agree to comply with all applicable laws. You must be at least 18 years old to use our platform.

2. User Responsibilities

You are responsible for uploading clean, properly formatted data and mapping it correctly to the required fields. This applies to both homeowner and business/LLC files. Poor input or incorrect mapping may affect results.

3. FCRA Disclaimer

Skip Trace Depot is NOT a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq. The data and services we provide do not constitute "consumer reports" as defined by the FCRA. You may NOT use any data obtained through our services for purposes covered by the FCRA, including but not limited to:

  • Credit eligibility decisions
  • Employment screening or hiring decisions
  • Tenant screening or housing decisions
  • Insurance underwriting
  • Any other purpose requiring FCRA compliance

You also agree not to use our data or services for stalking, harassment, intimidation, or any unlawful purpose. You must comply with the Drivers Privacy Protection Act (DPPA), the Telephone Consumer Protection Act (TCPA), applicable state laws, and all other applicable federal and state regulations when using data obtained through our platform.

By using our services, you certify that you have a legitimate business purpose, the authority to submit the input data, and a lawful basis for your intended use of the results. Skip Trace Depot does not determine whether a specific call, text, email, screening decision, investigation, or other use is lawful for you.

4. Data Reliability

Property information may come from public records. Contact and other result data may be compiled from additional lawful data sources. Records change, sources update at different times, and a result may be incomplete, old, or incorrect. Review results before relying on them.

5. No Guarantees or Warranties

Skip tracing involves inherent limitations. Not all data may be returned, especially for LLCs or Incs. We do not guarantee availability or accuracy of contact information. Results are provided "as is."

6. Charges and Billing: Pay Per Match

Skip Trace Depot charges only for records that return a match. A record is a "hit" if the results include at least one phone number or at least one email address. A record that returns no phone number and no email address is a "miss" and is not charged. For parcel and land traces, a record is a hit when we resolve the current owner's name or a phone number. Per-job minimums apply: $1.00 for standard jobs, $3.00 for advanced jobs, and $3.00 for parcel jobs, regardless of how many hits are returned. Credits are deducted per hit, not per record submitted: standard hits deduct 1 credit, advanced hits deduct 3 credits, and parcel hits deduct 5 credits. By submitting your mapping or payment, you accept the pricing structure shown at checkout.

7. Business Skip Tracing Specific Terms

  • Business and LLC skip tracing is not offered. Rows identified as business entities are detected and excluded automatically: not traced and not billed.
  • Business rows are returned in your delivered file with all original columns intact, marked "Not traced (business entity)", so your list stays complete.

8. DNC Scrub Service Specific Terms

  • The DNC Scrub service checks phone numbers against the United States National Do Not Call (DNC) registry at the moment of the scrub request. DNC status is highly time-sensitive: the registry adds and removes numbers continuously, and a phone may change status at any time after the scrub completes.
  • Each scrubbed phone number is returned with a status of "ok" (not on the federal DNC registry at scrub timestamp), "dnc" (listed on the federal DNC registry at scrub timestamp), "unknown" (lookup failed or timed out), or "n/a" (cell was empty so nothing to scrub). The scrub timestamp is recorded with each result.
  • The DNC Scrub service does not check state-level Do Not Call lists, internal company DNC lists, wireless 411 lists, reassigned-number databases, or any other suppression list outside the federal DNC registry. You are solely responsible for any additional suppression lists your campaign requires.
  • You agree to re-scrub phone numbers within 31 days of any outbound campaign. Skip Trace Depot may send a reminder email or in-app notification when a prior scrub becomes stale, but the responsibility to re-scrub before each campaign rests with you.
  • Skip Trace Depot makes no representation that a phone number marked "ok" will remain off the DNC registry at the time you contact it. Your reliance on a stale scrub result is at your own risk.
  • You remain solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission's Telemarketing Sales Rule, A2P 10DLC carrier registration requirements for SMS campaigns, state-level Do Not Call laws, prior express consent rules, and any other applicable consumer protection law.
  • The DNC Scrub service is provided on an as-is basis with no warranty of completeness, currency, or fitness for any specific compliance purpose. Skip Trace Depot disclaims all liability arising from your use of DNC Scrub results in any outbound campaign.

9. Refunds

Refunds are only considered under specific conditions, such as unprocessed records or service initiation failure. See our Refund Policy for details.

10. Data Usage and Confidentiality

We treat customer files as confidential service data. Source files and result files are retained only for the periods described in our Privacy Policy, including a limited download and troubleshooting period. We do not sell customer-uploaded file contents as a product. We may disclose data to service operators acting for us when needed to process an order, secure the platform, take payment, or provide support, subject to confidentiality and data-use restrictions.

11. Account Termination

We reserve the right to suspend or terminate service for misuse, illegal activity, or system abuse.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Skip Trace Depot is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or business opportunities. Our aggregate liability for a claim will not exceed the greater of $100 or the amount you paid Skip Trace Depot for the service giving rise to the claim during the six months before the event. These limits do not apply where applicable law does not allow them.

13. Indemnification

You agree to defend and indemnify Skip Trace Depot against third-party claims, damages, and reasonable costs caused by your unlawful use of the Services, your material breach of these Terms, or data you submit without the rights or authority required by law. This obligation does not apply to the extent a claim was caused by Skip Trace Depot's own negligence, willful misconduct, or violation of law.

14. Governing Law

These Terms are governed by California law, without regard to conflict-of-law rules, except where another jurisdiction's non-waivable law applies. Section 23 controls the forum and process for disputes.

15. Changes to Terms

We may update these Terms prospectively. The updated page will state its effective date. Changes do not apply retroactively to a completed purchase. If a change materially affects an active Monthly Credit Plan, we will give advance notice, explain when the change takes effect, and provide a simple way to cancel. We will obtain new affirmative consent when applicable law requires it.

16. Contact

If you have questions, contact us at [email protected].

Prepaid Credits (Addendum)

What they are. Prepaid credits are advance payments for Skip Trace Depot services and are tied to a single email address. One-time prepaid credits do not expire and may be transferred to another email upon request. Credits issued through a Monthly Credit Plan follow the expiration terms in the Monthly Credit Plans section and are not converted into one-time prepaid credits.

Rates & top-ups. Before you submit a paid job, we show the applicable credit cost or card charge. Pricing and tiered discounts may change prospectively. A material change affecting an active Monthly Credit Plan is handled under Sections 15 and 25.

Recognition on mapping. When you enter your email on the mapping step, the system recognizes your balance, shows remaining credits, and estimates the credits required for the current job.

How charges apply. Credits apply first. If your balance fully covers the job, it starts immediately with no payment step. If there is a shortfall, only the uncovered portion is billed at the prevailing rate at checkout.

Holds & deductions. At submission we may reserve credits based on the validated record count. At completion we settle the job under the pricing shown for that order, charge only billable results, and release the unused reserve.

Scope. Service targets individual property owners. Business entities are handled under Section 7.

Anti-abuse. To prevent volume-discount arbitrage, we may decline refunds after credits are used and/or require re-pricing of used records at current rates when considering any discretionary accommodation.

17. Lead Lists & Lead Builder Specific Terms

The Lead Lists product (also marketed as "Lead Builder," "Custom Lead Builder," and the preset-specific landing pages including but not limited to motivated-seller leads, refi-ready leads, cash-buyer lists, inherited property leads, absentee owner lists, pre-foreclosure leads, high-equity leads, and vacant property leads) delivers a CSV of property records selected by Skip Trace Depot from public-record and consumer-data sources based on the customer's chosen preset, geography, and filter criteria.

  • Selection is non-personalized. Identical inputs (preset, geography, filters) will return substantially the same record pool across orders, including for repeat orders by the same customer. Records returned in a new order may overlap with records the customer received in prior orders. Overlap is an inherent property of the underlying data architecture and is not a defect, error, or failure of the service.
  • No deduplication against prior orders. Skip Trace Depot does not, and is not obligated to, exclude records that appeared in the customer's prior Lead Lists orders. The customer is responsible for client-side deduplication if avoiding overlap is important to their workflow.
  • Overlap is not grounds for refund or chargeback. Charges are based on the total number of rows delivered, not the number of unique-to-the-customer rows. By submitting a Lead Lists order, the customer accepts that overlap with prior orders may occur and that the published per-row price applies to all rows delivered regardless of overlap status.
  • Property-attribute filters are best-effort. Filter criteria (equity, lender, year built, distress signals, etc.) reflect data available at the time of the query. Skip Trace Depot does not warrant that every returned record matches every filter in real time, only that the selection was made using the requested filter criteria against the underlying data layer as of the query timestamp.

18. Property Lookup Specific Terms

The Property Lookup product delivers a single-address report containing public-record property attributes, owner identification, contact information (where available and DNC-scrubbed), and propensity scores.

  • Automatic refund for non-hit results. If Skip Trace Depot's data layer returns no property record for the submitted address ("no hit"), the lookup fee is automatically refunded to the original payment method. The customer is not required to request the refund — it is initiated by Skip Trace Depot at the time of the lookup.
  • Automatic refund when property is found but no owner contact data is available. If a property record is located but the data layer returns no usable owner phone numbers or email addresses, Skip Trace Depot will automatically refund the lookup fee on the basis that the bundled product was not delivered.
  • No refund for accurate-but-undesired results. Refunds are not available for properties whose returned attributes (owner identity, equity, lender, condition, etc.) do not match the customer's expectations, prior research, or subjective beliefs about the property, so long as the data was returned in good faith from the underlying data layer.
  • Multi-unit and commercial properties. County records often list multi-unit residential and commercial properties at the parcel (building) level only. The Property Lookup returns building-level ownership and contacts in those cases, not per-unit. This is disclosed in the product wizard before purchase.

19. Overlap, Match Rates, and Industry Baselines

Match rate and right-party contact rate are different measures. Results vary with source-file quality, age, geography, and the requested service. Unless a written order confirmation says otherwise, Skip Trace Depot does not guarantee a minimum match rate or contact rate. Pay-per-hit orders are billed under Section 6.

20. Acceptance of These Terms

By creating a Skip Trace Depot account, submitting a job for processing, or completing a purchase, you agree to the Terms and Refund Policy presented for that action. The Privacy Policy is a notice about information practices, not a contract requiring blanket consent. A later material change does not govern an earlier completed purchase merely because you continue to use the Site. Monthly Credit Plan changes are handled under Sections 15 and 25.

21. License Scope, No Resale, No AI Training

The customer is granted a non-exclusive, non-transferable, revocable license to use data delivered by Skip Trace Depot for their internal business purposes only. The customer may not:

  • Resell, redistribute, sublicense, or otherwise transfer Skip Trace Depot-delivered data to any third party, except as required in the ordinary course of the customer's documented business (e.g., delivering a lead to a co-broker on a single deal). Bulk resale, reselling lists, or reselling per-record access is expressly prohibited.
  • Use Skip Trace Depot-delivered data to train, fine-tune, evaluate, or otherwise develop any machine-learning model, large-language model, or other algorithmic system, whether for internal use or for sale.
  • Aggregate Skip Trace Depot-delivered data into a competing data product or data marketplace.
  • Scrape, crawl, mass-download, or otherwise programmatically extract data from Skip Trace Depot interfaces except via the documented authenticated API endpoints made available to the customer.

22. California Consumer Privacy Notice (CCPA / CPRA)

For California-resident consumers whose personal information may appear in Skip Trace Depot's data layer: you may have rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Delete Act (SB 362) to request access, correction, or deletion of your personal information. To exercise these rights, please email [email protected] with the subject "CCPA Request." Skip Trace Depot is not a Consumer Reporting Agency under FCRA and not a credit-reporting service. Eligible requests will be honored in compliance with applicable California law.

23. Dispute Resolution and Arbitration

Before filing a formal claim, you and Skip Trace Depot agree to send a written notice describing the dispute and requested resolution and to allow 30 days for a good-faith attempt to resolve it. Notices to Skip Trace Depot must be sent to [email protected]. This step does not prevent either party from seeking urgent injunctive relief or filing a claim before a deadline expires.

Except for an eligible small-claims case or a request to a government agency, a dispute arising from a transaction in which you accepted these Terms will be resolved by individual binding arbitration administered by the American Arbitration Association (AAA). The AAA Commercial Arbitration Rules apply to a business customer. If non-waivable consumer law applies, the AAA Consumer Arbitration Rules apply, and the hearing may occur remotely or in the county where you live. Skip Trace Depot will pay arbitration fees it is required to pay by applicable law or the governing AAA rules.

To the extent permitted by law, claims must be brought only in an individual capacity and not as part of a class, collective, consolidated, or representative action. If that waiver is unenforceable for a particular claim, only that claim may proceed in court. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept this version of the Terms. Your message must identify the account and state that you are opting out of arbitration. Opting out does not affect your account or service.

24. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified only to the minimum extent necessary to make it enforceable.

25. Monthly Credit Plans

Skip Trace Depot offers optional month-to-month credit plans. Starter is $25.00 per month and includes 500 credits per paid billing cycle; Basic is $90.00 per month and includes 2,000 credits per paid billing cycle; Pro is $200.00 per month and includes 5,000 credits per paid billing cycle. The price, credit amount, and renewal frequency are displayed again immediately before payment.

Monthly Credit Plans are offered for business use. By enrolling, you represent that you are purchasing primarily for a legitimate business purpose and have authority to use the payment method and bind the account. This statement does not waive any right that applicable law makes non-waivable.

By affirmatively accepting these Terms and completing checkout, you authorize Skip Trace Depot to charge the payment method selected at checkout when you enroll and once each month thereafter until you cancel. There is no minimum subscription term. You can cancel online at any time from Credits & Billing. Cancellation stops future monthly charges; it does not reverse a charge for a billing cycle that has already begun.

Each successful monthly payment creates a separate grant of plan credits. A monthly grant remains available during the billing cycle in which it is issued and the immediately following billing cycle. Any unused portion of that grant then expires. The account shows the applicable expiration date, and Skip Trace Depot sends a reminder before the deadline. This expiration rule applies only to credits issued through a monthly plan. Credits previously purchased in a one-time credit pack remain non-expiring and are not converted into monthly plan credits.

Canceling a plan does not accelerate or extend the expiration date of credits already granted. Restarting after cancellation begins a new paid billing cycle on the restart date and requires a new checkout confirmation.

You may upgrade to a higher plan during a billing cycle. Before confirmation, we show the exact amount charged immediately, the additional credits granted, and the new monthly renewal price. The immediate upgrade charge is the full price difference between the two plans and is not prorated by the number of days remaining in the current cycle. The added credits receive the expiration date shown at confirmation.

You may schedule a downgrade to a lower plan. A downgrade does not reduce the current paid grant and does not create a mid-cycle refund. It takes effect only after the next successful renewal at the lower price. You may cancel the scheduled change before that renewal and keep the current plan.

If a monthly payment fails or requires additional authorization, no new credits are issued for that unpaid cycle. Credits already issued keep their original expiration dates. We provide an online path to update the payment method or complete any required authorization.

If Skip Trace Depot changes the price or another material term of an active monthly plan, we will provide advance notice and cancellation instructions in the manner and within the time required by applicable law. A changed price will not be applied before the effective date stated in that notice.

Monthly-plan refunds are governed by the Refund Policy and applicable law. A full refund of a plan payment ends future renewal and reverses the unused plan credits attributable to that refunded payment. It does not remove unrelated one-time, promotional, or other plan credits. A payment whose credits have been partly used may require an individual reconciliation; Skip Trace Depot will not create a negative credit balance automatically.

After each successful monthly payment, Skip Trace Depot sends a retainable confirmation stating the amount paid, plan, credits issued, expiration date, renewal terms, and online account-management path.

At least once each year while a monthly plan remains active, Skip Trace Depot sends a retainable reminder stating the plan, monthly price, monthly renewal frequency, credit grant, and online cancellation path. This annual reminder is informational and does not create an additional charge or change the billing date.

26. Update History

  • September 14, 2026: Clarified one-time credit expiration and added Monthly Credit Plans.
  • 2026-05-22: Added §17 Lead Lists, §18 Property Lookup, §19 overlap baseline, §20 acceptance, §21 no-resale/no-AI, §22 CCPA, §23 class-action waiver, §24 severability.
  • 2025-11-09: Initial version.
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