Privacy Policy

Effective Date: September 14, 2026

Skip Trace Depot is operated by ZHENIN LLC ("Skip Trace Depot," "we," "us," or "our"). ZHENIN LLC is responsible for the practices described in this Policy.

This Policy is a notice about our practices. It explains what information Skip Trace Depot collects, why we use it, when we disclose it, how long we keep it, and the choices available to you. It is not a request for blanket consent to every practice described below.

1. Information We Collect

• Account and contact information: name, email address, company information you choose to provide, account identifiers, authentication records, and support communications.
• Order and service information: uploaded files, field mappings, names, addresses, property details, phone numbers, email addresses, requested filters, job status, result files, download activity, and records needed to explain what was processed and billed.
• Billing information: plan, credit balance, invoices, transaction identifiers, payment status, refunds, and the last four digits and brand of a payment card when supplied by our payment processor. Skip Trace Depot does not store full card numbers.
• Device and usage information: IP address, browser and device type, operating system, pages viewed, referring page, approximate location derived from IP, timestamps, session or visitor identifiers, button and form interactions, and error or security signals.
• Acquisition information: referral source, campaign parameters, landing page, and limited advertising-attribution identifiers when you arrive through an advertisement or tagged link.

2. Where Information Comes From

We receive information from you, your use of the Site, public records, and data sources used to fulfill the service you request. Lead Builder and similar products may return public-record, property, and contact data about people who are not Skip Trace Depot customers. Customers must have a lawful business purpose for requesting and using that data.

3. How We Use Information

• Provide, validate, bill for, and deliver the Services;
• restore previously delivered results, prevent duplicate charges, and maintain order history;
• authenticate accounts and communicate about jobs, payments, subscriptions, security, and support;
• detect abuse, fraud, security incidents, and unlawful use;
• measure product performance, diagnose errors, and improve the Site and Services;
• measure advertising without treating an analytics event as proof of payment; and
• comply with law, enforce our Terms, and establish or defend legal claims.

4. When We Disclose Information

• Operating the Services: information may be processed through systems used for hosting, payment processing, email delivery, product analytics, advertising measurement, security, and customer support. Those systems receive only the information reasonably needed for their function and are restricted from using customer-uploaded files for their own independent purposes.
• Customer-directed results: we provide result data to the customer who requested the job. Our Services may include public-record, property, and contact data selected by the customer.
• Legal and safety reasons: we may disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, investigate misuse, or prevent fraud.
• Business transaction: information may transfer as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable law.
• At your direction: we may disclose information when you direct us to do so or give specific consent.

We do not sell customer account information or customer-uploaded file contents for money. We do not publish one customer's uploaded file or completed result for another customer. This does not change the nature of Lead Builder and other data products described above, which provide selected property and contact records as the requested service.

5. File and Record Retention

• Source files: after a standard job completes or fails, source files are generally deleted within 7 days. Temporary and normalized working files may be removed earlier.
• Result files: result files may remain available for download for up to one year. Availability can be shorter when deletion is requested and legally required, when a security issue requires removal, or when a particular product uses a shorter retention period.
• Account, order, credit, and payment records: we retain these records as needed to provide the account, reconcile credits and payments, prevent fraud, resolve disputes, meet tax or accounting duties, and comply with law.
• Support, security, and analytics records: retention depends on the nature of the record and the need to investigate problems, protect the Service, honor privacy choices, or measure product performance.
• Backups: deleted information may remain in restricted backups until the applicable backup is overwritten under our backup schedule.

6. Cookies and Similar Technologies

We use cookies and similar technologies for login, security, preferences, product analytics, and advertising measurement. Blocking required cookies may prevent account or checkout features from working. Browser settings and privacy controls may limit optional cookies, but they do not remove records that we must keep for security, billing, or legal reasons.

7. Your Choices and Privacy Requests

• Marketing email: use the unsubscribe link in a marketing message. Transactional messages about an account, order, payment, or subscription may still be sent.
• Account and files: ask us to access, correct, delete, or provide information associated with your account or a file you submitted.
• Information in data products: if you believe your personal information appears in our data products, you may request access, correction, deletion, or suppression. We may need information reasonably necessary to verify identity and locate the record.
• California and other state rights: depending on where you live and whether a law applies to Skip Trace Depot, you may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain sale, sharing, targeted advertising, or profiling. We will not discriminate against you for making a valid privacy request.

Send privacy requests to [email protected] with the subject “Privacy Request.” State the right you want to exercise and whether the request concerns your account or information appearing in a data product. We will verify and respond as required by applicable law. An authorized agent may submit a request where the law allows it, but we may require proof of authority and identity verification.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service is completely secure. Please use a unique email account and protect access to magic links, downloads, and devices used with the Service.

9. Children

The Site and Services are intended for business users age 18 or older. We do not knowingly offer the Services to children or collect personal information directly from children.

10. United States Service

The Services are directed to the United States. Information is processed in the United States. Do not use the Services if doing so would violate the law that applies to you, the people in your files, or your intended use.

11. Changes to This Policy

We may update this Policy prospectively. We will change the “Last updated” date and provide additional notice when required by law or when a change materially affects how we use personal information.

12. Contact

Questions or privacy requests may be sent to [email protected].