Privacy Policy
Skip Trace Depot ("we," "our," or "us") is committed to protecting your privacy. We offer skip tracing services that help you access contact information for real estate and other industries. This Privacy Policy outlines how we collect, use, and disclose information when you interact with our website, skiptracedepot.com (the "Site"), and use our services ("Services"). By accessing the Site or using our Services, you agree to the terms outlined in this Policy.
1. Collection of Information
We collect information as described below when you use our Site and Services:
- Information You Provide for Skip Tracing: When you submit a file for our skip tracing Services, you provide us with the data contained within that file (e.g., lists containing names, addresses, property details, or other identifiers necessary for the skip tracing process).
- Communications: We collect information when you communicate with us, such as through customer service inquiries. This includes your contact information, the nature of your request, and the resolution. You may also provide your email address to subscribe to newsletters and marketing updates.
- Usage Data: We automatically gather certain information about your activity on our Site, such as your IP address, browser type, device type, operating system, pages visited, and the duration of your visit.
2. Use of Information
- Providing and Improving Our Services: To fulfill your skip tracing requests, deliver the resulting processed file to you, and to operate and improve our Site and Services.
- Customer Support: To respond to your inquiries and provide customer support. You may opt-out of marketing communications at any time.
- Analytics: To understand user behavior and improve user experience.
- Legal Compliance: To comply with legal obligations, enforce our terms, prevent fraud, or address security issues.
3. Disclosure of Information
- Operational Use: We may process your data using industry-standard tools and infrastructure necessary to deliver our services, including payment processing, data hosting, and analytics. All data processing is performed under strict confidentiality controls.
- Legal Requirements: We may disclose information to comply with legal obligations or respond to lawful requests from public authorities.
- Business Transfers: In case of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
- With Your Consent: We may disclose your information for other purposes with your explicit consent.
4. Data Handling and Retention
- Original Files: Files you submit are temporarily stored on our secure servers for up to one month for processing and troubleshooting, then permanently deleted. We do not use your files for any purpose other than the service you requested.
- Processed Files: Processed files are delivered to you. We do not retain copies after successful delivery.
- Confidentiality: We do not sell, rent, or distribute the content of your uploaded files or processed results to any third parties, except as necessary to provide the Service or as required by law.
5. Cookies and Tracking
We may use cookies and similar technologies to monitor how you interact with our Site. You can modify your browser settings to block or delete cookies, but this may affect functionality. We may use analytics tools such as Google Analytics.
6. Data Security
We implement reasonable administrative, physical, and technical security safeguards to protect your information. However, no system is foolproof, and we cannot guarantee absolute security.
7. Your Choices
- Marketing: You may unsubscribe from marketing emails by following the "unsubscribe" link in those emails.
- Data Inquiries: Contact us at [email protected] with questions about your data.
8. Children's Privacy
Our Site and Services are not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Data Storage
Our services are targeted to users within the United States, and we process and store data within the United States.
10. Changes to This Policy
We may update this Policy from time to time. Significant changes will be posted on the Site.
11. Contact Us
Questions about this Policy? Contact us at [email protected].