Terms of Service
Effective Date: August 14, 2024
1. Use of Services
Skip Trace Depot provides automated skip tracing services via a software-as-a-service (SaaS) platform. By using our services, you agree to comply with all applicable laws. You must be at least 18 years old to use our platform.
2. User Responsibilities
You are responsible for uploading clean, properly formatted data and mapping it correctly to the required fields. Poor input or incorrect mapping may affect results. Use of our service must comply with laws such as the FCRA and DPPA.
3. Third-Party APIs and Data Providers
Our system relies on third-party APIs. While we aim to provide reliable results, we are not responsible for any issues or limitations related to these external data sources.
4. No Guarantees or Warranties
Skip tracing involves inherent limitations. Not all data may be returned, especially for LLCs or Incs. We do not guarantee availability or accuracy of contact information. Results are provided "as is."
5. Charges and Billing
Charges are based on the number of records submitted and processed. By submitting your mapping or payment, you accept the pricing structure. Charges apply even if data returned is partial.
6. Refunds
Refunds are only considered under specific conditions, such as unprocessed records or service initiation failure. See our Refund Policy for details.
7. Data Usage and Confidentiality
We treat your files with confidentiality. Submitted files are temporarily stored and deleted after processing. We do not resell or share your file contents. See our Privacy Policy.
8. Account Termination
We reserve the right to suspend or terminate service for misuse, illegal activity, or system abuse.
9. Limitation of Liability
We are not liable for indirect or consequential damages. Our maximum liability will not exceed the amount you paid for the service that gave rise to the claim.
10. Indemnification
You agree to indemnify and hold Skip Trace Depot harmless from any claims or damages related to your use of our services or violation of these Terms.
11. Governing Law
These Terms are governed by the laws of the State of California. All disputes shall be handled in the courts located in Los Angeles County, California.
12. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page. Continued use of our Services implies acceptance of the new Terms.
13. Contact
If you have questions, contact us at support@skiptracedepot.com.
Prepaid Credits (Addendum)
What they are. Prepaid credits are advance payments for skip-tracing services and are tied to a single email address. Credits do not expire and may be transferred to another email upon request.
Rates & top-ups. From 20,000+ credits the rate is a flat $0.03 per record. Top-ups under 20,000 credits are billed at standard tiers ($0.07 / $0.06 / $0.05 / $0.04 per record, depending on size).
Recognition on mapping. When you enter your email on the mapping step, the system recognizes your balance, shows remaining credits, and estimates the credits required for the current job.
How charges apply. Credits apply first. If your balance fully covers the job, it starts immediately with no payment step. If there’s a shortfall, only the uncovered portion is billed at the standard tier rate at checkout.
Holds & deductions. At submission we place a hold for the validated record count; upon completion we deduct the actual processed records and release any unused hold.
Scope. Service targets individual property owners. Matches for LLCs/corporations are not guaranteed and may return only main office details.
Anti-abuse. To prevent volume-discount arbitrage, we may decline refunds after credits are used and/or require re-pricing of used records at standard tier rates when considering any discretionary accommodation.