Skip Trace Depot (“we,” “our,” or “us”) is committed to protecting your privacy. We offer skip tracing services that help you access contact information for real estate and other industries. This Privacy Policy (“Policy”) outlines how we collect, use, and disclose information when you interact with our website, skiptracedepot.com (the “Site”), and use our services (“Services”). By accessing the Site or using our Services, you agree to the terms outlined in this Policy.
Collection of Information
We collect information as described below when you use our Site and Services:
Information You Provide for Skip Tracing:
When you submit a file for our skip tracing Services, you provide us with the data contained within that file (e.g., lists containing names, addresses, property details, or other identifiers necessary for the skip tracing process).
Communications:
We collect information when you communicate with us, such as through customer service inquiries. This includes your contact information (e.g., email address you use for communication), the nature of your request, and the resolution. You may also provide your email address to subscribe to newsletters and marketing updates.
Usage Data (Automated Collection):
We automatically gather certain information about your activity on our Site, such as your IP address, browser type, device type, operating system, pages visited, and the duration of your visit. This data helps us understand how our Site is used, improve user experience, and optimize our Services.
Use of Information
We use the information we collect for the following purposes:
Providing and Improving Our Services: To fulfill your skip tracing requests using the data you provide, deliver the resulting processed file to you, and to operate and improve our Site and Services.
Customer Support and Communications: To respond to your inquiries, provide customer support, and send you information relevant to your use of our Services or marketing communications if you have opted-in. You may opt-out of marketing communications at any time.
Analytics and Research: To understand user behavior, assess the effectiveness of our Services, and improve user experience.
Legal Compliance and Protection: To comply with legal obligations, enforce our terms, prevent fraud, or address security issues.
Disclosure of Information
We may share your information in the following circumstances:
Service Providers: We may share data with third-party vendors that perform services on our behalf. This includes providers for payment processing, data hosting, data analytics, customer support platforms, and data providers or partner resources integral to our skip tracing engine’s operation. These service providers are authorized to use your information only as necessary to provide these services to us and are expected to maintain the confidentiality and security of the data. While we vet our partners, their own data handling practices are governed by their respective privacy policies.
Legal Requirements: We may disclose information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
Business Transfers: In case of a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of the transaction.
With Your Consent: We may disclose your information for other purposes with your explicit consent.
Data Handling and Retention
Original Files Submitted by You: The original files you submit for skip tracing are temporarily stored on our secure servers for a period ranging from one week to one month to ensure successful processing and for troubleshooting purposes. After this period, these original files are securely and permanently deleted from our active systems. We do not use the content of your original files for any purpose other than to perform the skip tracing service you requested.
Processed (Skip-Traced) Files: The processed files containing the skip tracing results are delivered to you. We do not retain a copy of these processed files on our servers after successful delivery.
Strict Confidentiality: We treat all data you submit with strict confidentiality. We do not sell, rent, or otherwise distribute the specific content of your uploaded files or the processed results to any third parties, except as necessary to provide the Service (e.g., to our data processing partners under confidentiality agreements) or as required by law.
File Deletion: We periodically purge stored original files to free up server space and maintain data hygiene.
Analytics and Tracking
We, along with our third-party service providers, may use cookies, web beacons, and other tracking tools to monitor how you interact with our Site. This data helps us improve performance and user experience.
Cookies: You can modify your browser settings to block or delete cookies, but this may affect the functionality of the Site.
Third-Party Analytics: We may use tools like Google Analytics. You can find more information and opt-out options in the relevant third-party privacy policies.
Interest-Based Advertising
We may work with third-party advertising networks. You can manage your preferences as described in our full policy on the Site.
Data Security
We implement and maintain reasonable administrative, physical, and technical security safeguards designed to protect the information we handle. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.
Your Choices
Opting Out of Marketing Communications: You may unsubscribe from our marketing emails by following the “unsubscribe” instructions included in those emails.
Data Inquiries: If you have questions about the data you have submitted, please contact us at support@skiptracedepot.com.
Children’s Privacy
Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
No International Data Transfers
Our services are primarily targeted to users within the United States, and we currently process and store data within the United States.
Changes to This Policy
This Privacy Policy is effective as of the date listed below. We may update this Policy from time to time. If we make significant changes, we will notify you through the Site or by posting the updated policy on the Site.
Contact Us
If you have questions or concerns about this Policy or our privacy practices, please contact us at support@skiptracedepot.com.
